‘Why is it like that?’ asks Hamish (aged 6) on a regular basis throughout the day. He is normally covered in mud, thumb in mouth, inspecting the feed routine at the farm or some other activity. I am normally trying in vain to do something else and struggling to keep up with the machine gun style questioning. An inquisitive lad who won’t be fobbed off with ‘oh we’ve always done it like that’. Regularly questioning routine, and therein lies a moment of clarity! Why do we do it like that? That simple question has become one of the themes for the new year reviews of a number of the businesses we are involved in. We are running ‘Hamish’s Law’; questioning routine, adding it to ‘Calcutt’s Law’ and other such cutting edge business tools.
Article by Mark Weaver Open PDF